Privacy Policy
1. Introduction
Goolawah Bush & Beach Retreat (“Goolawah”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, make an accommodation booking, submit an enquiry, or contact us about a wedding, retreat or event.
2. Information We Collect
We may collect personal information that you provide to us, including:
Your name, email address and phone number.
Information provided when making an accommodation booking or enquiry.
Details relating to a wedding, retreat, event or group booking enquiry.
Information you provide through website forms, email or other correspondence.
Payment and transaction information where required to process a booking.
Technical information relating to your use of our website, such as browser, device and website usage information.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests.
Manage accommodation bookings.
Assist with wedding, retreat and event enquiries.
Process payments and administer bookings.
Communicate with you regarding your stay, booking or event.
Improve our website, services and guest experience.
Send marketing communications where you have consented to receive them.
Meet our legal and regulatory obligations.
4. Cookies & Website Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.
We may also use third-party services, including website analytics, booking platforms or other integrations, which may collect information in accordance with their own privacy policies.
You can usually manage or disable cookies through your browser settings.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third-party providers where necessary to operate our business, process bookings or payments, manage our website, provide services to guests or respond to your enquiry.
We may also disclose information where required or authorised by law.
6. Third-Party Websites
Our website may contain links to third-party websites or booking services. Goolawah is not responsible for the privacy practices, security or content of those websites. We recommend reviewing the privacy policy of any third-party website you use.
7. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Accessing or Correcting Your Information
You may contact us if you would like to access, update or correct personal information we hold about you.
You may also unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will take effect when the updated policy is published on this website.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Goolawah Bush & Beach Retreat
Crescent Head, NSW
Last updated: September 2026